FREQUENTLY ASKED QUESTIONS

PureNordic offers supplements that have been developed to support the body's health and well-being. Our products are made with a focus on quality and individually adapted solutions based on the individual's needs.

Yes, all our products are made according to strict quality standards and are approved by the Norwegian Food Safety Authority. We ensure that the ingredients we use are of the highest quality and safe for daily use.

The time it takes to notice the effect depends on the product and your individual body. Many people experience an improvement within one to two weeks, but it may take a little longer for the body to fully adapt to the supplements.

Yes, many of our products can be combined to support different aspects of your health. We recommend that you follow the instructions on each product and consult a healthcare professional if you are unsure.

Our products are developed and manufactured in Norway with high-quality ingredients, and we are proud to be able to offer safe and effective supplements made under strict production requirements.

If you are unsure about which supplements you should take, you can take our vitamin and mineral test to get a better understanding of what your body is lacking. The results help you choose the right products for your needs.

Our vitamin and mineral test is designed to give you insight into which nutrients your body needs more of. Based on the test results, we can recommend customized supplements that help you balance your body's needs.

You can easily order our products through our website. We offer a safe and secure payment solution, and the products are sent directly to your home.

Delivery normally takes 3-5 working days, depending on where you live. You will receive an email with tracking information once your order has been shipped.

We offer free shipping on orders over a certain amount. This amount may vary, so check our website for up-to-date information on shipping costs and terms.

If you wish to change or cancel your order, please contact us as soon as possible. If the order has already been sent, unfortunately we cannot change it, but you can make use of the right of return when you receive the item.

We take privacy seriously. Any personal information you share with us is treated confidentially and is only used to process your order or contact you about important updates. You can read more about our privacy policy on our website.

When purchasing goods on purenordic.no, we follow the right of withdrawal in accordance with the Consumer Purchase Act, which gives you the right to cancel the purchase within 14 days without giving any reason. Please note that products bought on purenordic.no must be returned directly to our warehouse, and cannot be returned in physical stores.

Please note that many of the products we sell, such as nutritional supplements and vitamins, are classified as foodstuffs and are therefore not covered by the right of withdrawal. This includes dietary supplements, detox products and the like.

To return products or make use of the right of withdrawal, you must always contact customer service for approval and to receive a right of withdrawal form before sending the goods back. The right of withdrawal applies for 14 days from when you receive the goods.

Once we have received and processed the returned goods, we will refund the purchase price of the products, provided they are unused and undamaged. This also applies to other products that are not exempt from the right of withdrawal.

You have the right to use the right of cancellation on used goods, but this may result in a reduction in value based on the condition of the goods. This only applies to products that are not exempt from the right of withdrawal, such as products where the seal has been broken for reasons of health protection or hygiene, or products that have deteriorated over time.

Return postage is covered by the buyer. PureNordic does not collect return packages that have been sent without paid postage. For more information, you can contact us by e-mail: it@purenordic.life.

Read more about the right of withdrawal in the Right of Cancellation Act.